Refund policy
RETURN AND REFUND POLICY — TRANQUIL BLISS MYSTERY BOX
General Returns We want you to love your Tranquil Bliss Mystery Box. If you are unhappy with your order, please contact us within 14 days of receiving your parcel at [your email address].
EU Customers In accordance with EU consumer protection law, customers in the European Union have the right to cancel their order within 14 days of receiving their goods without providing a reason. To exercise this right, please notify us in writing at [your email address] within 14 days of delivery.
Non-Returnable Items
- Opened mystery boxes (contents cannot be returned based on personal preference)
- Items that have been used or damaged after delivery
- Perishable or hygiene-related products (soaps, bath products) once opened
Faulty or Incorrect Items If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and we will arrange a replacement or refund at no cost to you.
Return Shipping Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked shipping service as we cannot be responsible for returns lost in transit.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days to your original payment method.